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(TX) Saturday morning we woke as much as no energy. Known as Oncor they usually mentioned they acquired a transfer out discover. I don’t know why, they don’t know why, this was fully with out our consent and with no copies of this discover both. We simply began this supplier contract a month in the past so naturally we’re very confused.
This woman insisted we’ll get it again on by midnight. I name once more within the night, apparently they’re engaged on it and it’ll be on by midnight. I name once more after midnight, somebody explains there’s legally nothing they’ll do besides ship a discover again to our supplier to get it turned again on however “it’s been escalated.”
Our supplier is 8-5 M-F so we’ll be with out energy till then. Meals is spoiled within the fridge. We’re fairly livid. What are subsequent steps once we’re capable of contact them Monday? I assume primarily based on studying by way of my coverage that my dwelling insurance coverage is not going to cowl fridge contents. Unsure if requesting a invoice credit score and fridge contents reimbursement is cheap or simply delusional.
We’re so pissed off that we’re with out energy Easter weekend and are additionally considering of asking to waive the contract cancellation charge so we are able to gtfo and discover a higher supplier. Unsure if submitting a criticism elsewhere is an possibility or pointless. Simply searching for solutions on subsequent steps.
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