The U.S. Division of Transportation obtained 10,822 air complaints in January, a 112 p.c improve yr over yr however down 36 p.c from December 2022 ranges, the company reported Wednesday.

Virtually 1 / 4 (greater than 23 p.c) of the January complaints had been towards Southwest Airways because it continued to cope with the disruptions that occurred over the December holidays, in response to the company. About 72 p.c of the complaints had been towards U.S. carriers, 24 p.c had been towards international air carriers, and 4 p.c had been towards journey firms.

Flight issues obtained the best variety of complaints in January at 38 p.c. These included points reminiscent of cancellations, delays or different deviations from airways’ schedules. About 38 p.c of these complaints had been towards Southwest. 

Refunds was the second-highest class of complaints for January, at almost 21 p.c. Baggage points obtained 18 p.c of the complaints.

The primary a part of the January Air Journey Shopper Report was launched on March 28, however the complaints part was delayed as a result of excessive quantity of complaints obtained. DOT additionally delayed this part for its December and February reviews for a similar cause.

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