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I submitted a one-time on-line fee of over $5,000 to my pupil mortgage account unfold out over a couple of teams and acquired a affirmation e mail from Nelnet on the finish of September. The cash nonetheless hasn’t been debited from my financial institution right this moment, over 3 weeks later. I referred to as Nelnet per week in the past and was informed it ought to course of by October 18th, however as of right this moment 10/20 it nonetheless hasn’t gone by and there’s no pending fee seen on my account. I’ve achieved this earlier than, again in August, with over $10,000 and it took a pair days to publish to my account. I am extremely pissed off and haven’t got time to maintain sitting on maintain for over an hour to speak with somebody.
Has anybody else skilled the same concern, and does anybody have recommendation for getting them to get their shit collectively to course of my fee?
It is worrying having that cash simply sitting in my account with none correspondence or reassurance from Nelnet that they are engaged on the fee. I missed their name middle hours right this moment so I despatched them an e mail, however I do not anticipate it to be answered anytime quickly as they’re saying that these are additionally delayed.
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