Vesting records incorrect, so 1 month later I’m still waiting to cash out 401k. Mismanagement? Whats my next move? : personalfinance

One month in the past, I opened a service ticket with Empower re: incorrectly reported vesting of three years. I labored for the employer for 8 years, full time. I solely discovered of this error when i went to money out my 401k. Empower has been administering the plan for 1-2 years after taking up from Constancy.

One month after informing Empower that i wish to money my 401k, they informed me that incomplete information re: vesting have been transferred to them from Constancy for quite a few people of this specific 401k plan and that Empower is now within the means of compiling an inventory of those people to allow them to request full information from Constancy.

At what level does Constancy’s incomplete switch of information develop into mismanagement topic to Division of Labor sanctions? I name a couple of times every week to see what progress has been made in the direction of correcting this info. In any other case, there was no communication from Empower concerning the standing of my service ticket. I wanted this cash a month in the past. What subsequent?